Shipping policy
This policy applies to orders placed in the United Kingdom. It is intended to clarify our shipping policies and procedures. Please read it carefully before placing an order in our store.
Shipping, processing and order times
- Final order time: 5:00 PM (GMT)
- Order processing time is 1-3 business days (Monday to Friday)
- Typically, deliveries take between 5 and 9 business days (Monday to Friday)
- Shipping costs: Free delivery.
Cancellation of order
Your order will be fully refunded if canceled within 2 hours of purchase. Please email us to cancel your order. Once orders have been shipped, they cannot be changed.
Order tracking
A tracking number will be created once your order has shipped. Please provide a specific email address to track your order. Click here to track your package.
Change of address/telephone number
If you wish to change the phone number or address provided when ordering, please contact us as soon as possible before shipping. Once the order has been shipped, we cannot change this information. In this case, you will need to request a resend and place a new order.
Order tracking issues
If you have any issues with your tracking number or package delivery, please contact the carrier directly before contacting us. Tracking information may take 1-3 business days to appear. In rare cases, tracking information may not be updated, but you will still receive your order. Contact us for an estimated delivery time.
Shipping area
We only ship to the United Kingdom
Questions or need help?
Have questions about your order or our shipping policy? Our customer service team is here to help.
Please feel free to email us at info@montier-boutique.uk - we usually respond within 24 hours.
We do our best to make your shopping experience as smooth and enjoyable as possible. Your satisfaction is our main focus.
Contact Information:
Montier Boutique
Address: Nieuwkuijksestraat 105, Nieuwkuijk, North-Brabant, 5253 AE, The Netherlands
Email: info@montier-boutique.uk
Phone: +31645145156
Customer service hours:
Monday to Friday: 09:00 AM to 06:00 PM (GMT)
Saturday and Sunday: 10:00 AM to 05:00 PM (GMT)
We aim to reply to your email within 1 business day.